Return and right of withdrawal

If you are not satisfied with your purchase on you can return the item to us and receive a refund. You have a right of withdrawal for 14 days from the day you receive your product.

If you have received a damaged product please contact us on Facebook Messenger or email for further instructions.

Please read below for more information regarding complaints, warranty and right of withdrawal. Return reference and address will be supplied as required. 

How to return your item

To return an item, follow these steps:

   – Return the item you want to return in its original packaging. Seal the package carefully.

   – Mark the package with your order number that you received with your order confirmation email.

   – Return your purchased item and note the package number (traceable shipment) that you receive from your shipping company, you as a buyer are responsible for the shipment until it has been received by us.

You are responsible for the cost of return shipping and if items are lost or stolen during their return journey to us, so we recommend that you use a tracked delivery service which is insured appropriately. 

Your money will then be refunded to you no later than 14 days after we have received your package. Please note that we will not make any refund to you until we have received the relevant products from you and confirmed that they have not been damaged or used.

How to change an item

If you wish to change your product to another product or colour, return the product according to the instructions above and place a new order for the product you desire. Once we have handled your return, you will receive your money back. See above for return terms.

If at the time of purchase, you have used a discount code, quantity discount or similar, you must contact customer support to get compensation so that you can reorder.

14 Days Right of Withdrawal

When you shop at you have the right to withdraw or cancel your order in accordance with our terms and conditions.

You have the right to return purchased products for a refund within fourteen (14) days of you receiving the products for any reason. The products must be returned unused, in the condition sent to you, and with the original packaging at your own cost. A fee may be deducted from your refund if the product is returned in a deteriorating condition or is not marketable.

If you would like to return purchased products, please inform us in writing via email to You must enclose a copy of your proof of purchase with your returned product.

Products not returned in original condition

If the product has been used more than is necessary to determine its properties and functions, we reserve the right to make a price reduction corresponding to the depreciation incurred in connection with the handling. The depreciation is assessed on a case-by-case basis. The product therefore needs to be returned in the same condition as it was received. If the product cannot be returned in an unchanged state, you need to contact us immediately to assess whether a return can be made.

Faulty products

If you would like to make a complaint, please contact us. We may request a description of fault along with supporting images along with proof of purchase. We can then support you in securing the best solution to get you safely back travelling in your car as quickly as we can.

The product warranty covers only manufacturing defects that existed when you received the product. Original faults must be present and confirmed by the manufacturer.  We reserve the right to offer a warranty repair by the manufacturer, replacement, or a refund (full or partial depending on circumstance). The product warranty will not apply if upon inspection, no fault is identified or if the damage has been caused by misuse.

If the item is found not to be defective or faulty as a result of misuse, there will be a charge applied for the collection and re-shipment. These are fees are as follows:

    Package weight under 20 kg – £15.00

    Package weight over 20 kg – £35.00

You as a customer are responsible for ensuring the safe return of your goods.

We therefore recommend the use of a trackable service.

If you cancel your purchase and wish to return your order, please contact us within 14 days of receiving your order notifying that you wish to cancel your purchase. Please note, shipping costs are non-refundable.

If the product is out of warranty or damaged or if you have any other questions, you can always contact us via Facebook Messenger.

Returns Department:

Car Seat Safety Centre at Naturally Baby Ltd
Unit 11 T1300
Plato Close
CV34 6YB